Something wrong? Write to us.
There is no ticket system and no bot. Mail goes to the people who made the game.
Restoring a purchase
Sign in on the device with the same Apple or Google account that bought the unlock, then open Settings → Restore purchase, or use Restore purchase on the unlock screen. The app needs a connection so it can ask the store.
If it still does not restore, send us the platform, the app version and the store order reference, and we will look it up.
The purchase did not move to my other phone
If both phones use the same store account, restore should work. If one is an iPhone and the other an Android, it will not: the unlock belongs to the store that took the payment, and there is no Impostr account for it to travel on. That is a real limit, not a bug.
What the free game includes
Five rounds per day, the Animals deck on Rookie difficulty, one imposter, three to twelve players, and all fifteen characters. The daily count resets at midnight on your own device, not on a server.
Refunds
Refunds are handled by the store that charged you — Apple or Google — under their own policies. We cannot issue one ourselves. If the app is misbehaving, tell us first; we would rather fix it than have you ask for your money back.
Deleting your data
Deleting the app clears its local game data from the device. To have the purchase-service record deleted as well, email us with the store, the purchase date and an order reference if you have one. Do not send passwords or card numbers. See Privacy for what that record actually contains.
Reporting a bug
The more of this you can include, the faster it gets fixed:
- Phone and operating system version
- App version, from Settings
- What you were doing, and what happened instead
- A screenshot, if it is something you can see
Suggesting a word or a category
The banks are written by hand, so suggestions genuinely do get read. Tell us the category and the language you play in.